Shipping, Return & Repair Policy
-Orders are shipped via USPS Priority Mail.
-Worldwide Shipping take 3-5 business days to be processed and shipped and trackig number is sent to the email that was registered in the order.
-We are not responsible for delays caused by USPS or wrong delivery information.
-Replacements are not made for lost orders that have been correctly shipped.
Please Note: If your order has not arrived by the estimated delivery date, before contacting us, you should verify:
- Checking the tracking number on your email.
- Make sure we have the correct delivery address & details for your order.
- Checking at USPS Post Office and look on safe areas, the driver may have left near you.
- If your order was submitted successfully and is lost; accessories are not replaced and you will need to claim directly with USPS.
-Orders will not be canceled and we do not refund money for purchases in www.nataliamoralesjewelry.com, included all collections, special orders, deals and sales accessories.
-Earrings are not returned.
-If you need to return another accesory you only have 3 days from the date you receive the order.
SC1 Calle Violeta
Hormigueros, PR 00660
-Contact the Jewelry Designer directly by email: email@example.com.
-Change of jump rings and stretchty cord is free!(only pay shipping cost)
-The customer is responsible for all shipping & repair costs and we need the evidence of tracking number and copy of receipt send by email.