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Shipping Details & Return Policy

Shipping Details:
•Orders are shipped via USPS Priority Mail.
•Worldwide Shipping take 3-5 business days to be processed and shipped.
•We are not responsible for delays caused by the USPS or replacement of lost orders submitted with incorrect delivery info.

Please Note: If your order has not arrived by the estimated delivery date, Before contacting us, you should verify:

•Checking the tracking number on your email.
•Make sure we have the correct delivery address & contact details for your order.
•Checking at a local Post Office and look on safe areas, the driver may have left near you.

Return Policy:

Orders will not be canceled and we do not refund money for purchases of Online items, included Special Orders and Sales Prices Accessories.

For Repairs, contact the Jewelry Designer directly by email: The customer is responsible for all shipping & repair costs and we need the tracking number send by email.

If you need to return them, you only have 5 days from the date of shipment notification of your order. Please Make sure your items are returned (new/unused) with all Natalia Morales Jewelry labels and receipts and the change will be made within 30 days from the date it was received. Requires the purchase receipt.

We are shipping from the West Coast of Puerto Rico and returns are shipped to:

Natalia Morales
Valle Hermoso
SC1 Calle Violeta
Hormigueros, PR 00660

Shine Bright Like a Diamond✨,

Natalia Morales