FREE SHIPPING! (USA & PR)
FREE SHIPPING! (USA & PR)
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Shipping, Return & Repair Policy

Shipping Details:
-Orders are shipped via USPS Priority Mail.

-Worldwide Shipping take 3-5 business days to be processed and shipped and trackig number is sent to the email that was registered in the order.

-We are not responsible for delays caused by USPS or wrong delivery information.

-Replacements are not made for lost orders that have been correctly shipped.

Please Note: If your order has not arrived by the estimated delivery date, before contacting us, you should verify:

  • Checking the tracking number on your email.
  • Make sure we have the correct delivery address & details for your order.
  • Checking at USPS Post Office and look on safe areas, the driver may have left near you.
  • If your order was submitted successfully and is lost; accessories are not replaced and you will need to claim directly with USPS.

Return Policy:

-Orders will not be canceled and we do not refund money for purchases in www.nataliamoralesjewelry.com, included all collections, special orders, deals and sales accessories.

-Earrings are not returned.

-If you need to return another accesory you only have 3 days from the date you receive the order.

-Please Make sure your items for returned are new and unused with the same package.
We are shipping from the West Coast of Puerto Rico and returns are shipped to:
Natalia Morales
Valle Hermoso
SC1 Calle Violeta
Hormigueros, PR 00660

Repair Policy:

-Contact the Jewelry Designer directly by email: nataliamorales.jewelry@gmail.com.

-Change of jump rings and stretchty cord is free!(only pay shipping cost)

-The customer is responsible for all shipping & repair costs and we need the evidence of tracking number and copy of receipt send by email.